MyHealth Online FAQs
For lost access codes or other technical issues when logging into MyHealth Online, email MyHealthOnline@AtriusHealth.org or call 617-559-8057 from 8:30am - 5:00pm.
- What are the main features and functions of MyHealth Online?
- How soon can I expect a response to my message that I've sent through MyHealth Online?
- Can I renew a prescription using MyHealth Online?
- Can I request a prescription refill using MyHealth Online?
- How do I download my health information?
- My lab tests were released but I do not see them in my account - why?
- I am attempting to "Get Medical Advice" or "Request an Appointment" but the provider is not listed on the drop down menu.
- I have been given proxy access, but don't know how to view or activate the information.
- I was typing a message and needed to step away for a moment. When I returned I found I was logged out of MyHealth - what happened?
What are the main features and functions of MyHealth Online?
MyHealth Online allows you to manage your and your loved ones personal health information. You will be able to?
- Send and receive secure messages from your physician's office
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- Get Medical Advice from your providers who you have had office visits with
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- Request an appointment or follow-up appointment
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- View upcoming appointments
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- View detail information about your appointments
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- Review past appointments and after visit summary (a set of patient instructions given to you after your visit)
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- Review test results (click on the "Final Result" option to view the details of your recent tests and read comments written by your physician)
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- View current medications, request prescription renewals for medications you have run out of refills
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- Review allergy information
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- Review immunization records
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- View letters written by your physicians
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- Securely communicate on behalf of a family member or loved one or have a loved one manage your information. Learn more: Proxy Access Guidelines
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- Update personal information and all guarantors' information (click on "Preferences" from the left-hand navigation options)
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- Review health maintenance issues (Coming soon!)
How soon can I expect a response to my message that I've sent through MyHealth Online?
Your provider's office will make every effort to respond to your messages within 24 - 48 business hours. Please do not expect prompt replies to your messages over weekends or holidays. If you need to speak with a provider sooner, please call the office directly. Urgent matters should not be dealt with via MyHealth Online.
Can I renew a prescription using MyHealth Online?
If your prescription has run out of refills, you can use MyHealth Online to send a message to your Providers office to have a new prescription written. Your physician's office will then process your request for a prescription renewal within 2 days.
Can I request a prescription refill using MyHealth Online?
No. You cannot request prescription refills using MyHealth Online. Please contact your pharmacy directly to order prescription refills.
How do I download my health information?
You can now download your health information to your computer or storage media. Click on "Administrative" on the left-hand options, and then click on "Download Summary."
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The health summary that you can download is not your full electronic medical record. Rather, it contains your Allergies, Current Medications, Current Health Issues, Immunizations, and Test Results as you see them at this time in MyHealth. You will have the option to leave your medications and/or allergies unencrypted when you download your health information. It may be useful to have your medications and allergies in an unencrypted format so that family members, care-takers or healthcare professionals can quickly access the information in an emergency situation.
My lab tests were released but I do not see them in my account - why?
Labs are automatically released excluding any sensitive labs. Please contact the ordering physician's office to let them know that you would like to see your lab results. You can contact your physician's office by logging into your MyHealth Online account and forwarding a "secure message" to the physician who ordered your labs or by telephone. Please also note that all test results are not releasable via MyHealth Online due to the sensitivity of them. Any test results considered to be "sensitive" will not be released via MyHealth Online, but you will be contacted directly with the results.
To View Labs on your account:
- Login with your username and password
- Click on "My Medical Record" on the left-hand navigation options
- Click "Test Results" or "Health Trends" from the drop down menu
I am attempting to "Get Medical Advice" or "Request an Appointment" but the provider is not listed on the drop down menu.
You must have had an "appointment" within the three (3) years or a scheduled "office visit" within the next six (6) months in order to see your provider on the drop down menu. Please contact the office via telephone directly in order to schedule new appointments. After your initial office visit, you will see the provider listed on both the Appointment Request and Medical Advice drop down menus.
I have been given proxy access, but don't know how to view or activate patient's information.
- Login to your MyHealth Online account from our secure page with your MyHealth Online ID (username) and password
(information shown in screenshot is not that of an actual patient) - Click on "Family Access Settings" on the left-hand navigation options
(information shown in screenshot is not that of an actual patient) - Activate the patient, by clicking on the patient's name
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I was typing a message and needed to step away for a moment. When I returned I found I was logged out of MyHealth - what happened?
We want to protect your privacy. While logged into MyHealth Online, if your keyboard remains idle for 15 minutes or more, you will automatically be logged out of MyHealth Online. Any information you have typed will be lost. We recommend that you do not leave your MyHealth Online account open if you are called away. Make it a practice to always log out.
Please note that MyHealth Online currently warns you when your session will expire. Please see the warning below:
If you do not see this warning you may have a pop-up blocker enabled on your computer. Please change the required settings so that you may receive this message from the system.
